Refund policy

Refund and Return Policy

Effective Date: August 6, 2026

Thank you for shopping with Clxtwhcg. We want you to have a positive shopping experience. This Refund and Return Policy explains our guidelines for returns, exchanges, and refunds.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The item must include original packaging, tags, and accessories.
Proof of purchase must be provided.

To request a return, please contact us at info@clxtwhcg.shop with your order number and details about the item you wish to return.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service for returns. Clxtwhcg is not responsible for returned packages lost during transit.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow additional processing time for your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Please provide your order details and photos of the issue so we can assist you.